LEGAL REFERENCE

iris2 par aapki privacy hamari sabse pehli priority hai

Q: Agar mera password hack ho gaya to kya hona?

Immediately support@iris2.app par email karo ya live chat kholo. Hum account lock kar denge, password reset process start karenge, aur aapke recent activity review karenge. Agar unauthorized withdrawal ho gaya ho to hum investigation start karengy aur refund process initiate karenge.

Q: Agar mujhe apna account delete karna ho?

Account settings mein Deactivate option use karo ya support@iris2.app par likho. Hum aapka personal data (naam, email, phone) delete kar denge. Transaction records aur audit logs compliance ke liye rakhe jayenge lekin aapke naam se linked nahi rahengy.

Hum samajhte hain ke aapka account ka data aapka sab se zaroori asset hai. Yeh privacy policy batata hai ke hum aapki personal jankari, payment details aur account...

End-to-end encryptionLocal payment data protectionAccount access aur controlTransparent data practices

Lobby Dekhen Read FAQ

Hamara privacy posture aur Pakistan ke qanoon

iris2 jahan local qanoon ijazat deta hai wahan hum operate karte hain. Aapka personal information—naam, email, phone number—sirf aapke account security aur withdrawal verification ke liye use hota hai. JazzCash, Easypaisa, SadaPay aur Raast ke zariye payment karte waqt aapka financial data direct payment provider ko transfer hota hai, na ke hamari servers par store rehta hai. Hum third-party analytics ya marketing

companies ko aapki identity share nahi karte. Agar aap apna account delete karna chahte ho, hum aapki sab personal files ko permanently remove kar denge—supported ilaqon mein jo local data protection rules hain uss se match karte huey.

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

PRIVACY COMPLAINTS KA RASTA

Agar aapka privacy se mutalliq koi sawaal ho

Agar aapko lagta hai ke aapka data mahfooz nahi hai ya aapka privacy ka haq pose ho raha hai, to directly hum...

MEHFOOZI KI BUNIYAD

Hamara data security framework

iris2 mein security layers hain jo aapke data ko protect karte hain. Hum regular security audits karte hain aur encrypted channels use karte hain har transaction ke liye. Aapka password hashed format...

SSL Encryption

Har connection iris2.app par SSL-encrypted hota hai. Matlab aapka data travel karte waqt chhupa hua rehta hai aur third parties ko nahi dekh sakte.

Password Hashing

Aapka password kabhi plain text mein store nahi hota. Hum industry-standard hashing use karte hain takay agar database access bhi ho jaye to passwords safe rahen.

Payment Isolation

JazzCash, Easypaisa, SadaPay aur Raast transactions hamari servers par nahi rehte—direct payment partner ke servers par process hote hain.

Account Verification

Withdrawal time par hum aapki identity verify karte hain. Multi-step verification se fraudsters ko rukna padta hai aur aapka payout mehfooz rehta hai.

Audit Trails

Har login, withdrawal, aur setting change ka record rehta hai. Agar suspicious activity ho to tum detect kar sakte ho aur report kar sakte ho.

Privacy Training

Hamari team ko regular privacy aur data-protection training diya jata hai takay woh aapka information sahi tareeqe se handle karen.

Hamara privacy posture har platform par same hai

Desktop ho ya mobile app, iris2 ka privacy policy consistent rehta hai. Aapke data ko same level of protection milta hai jahan bhi aap login kro. JazzCash, Easypaisa...

Desktop Privacy	iris2.app par login kro to full encryption active hota hai. Aapka session logged in rehte waqt encrypted tunnel mein transfer hota hai.
Mobile App Privacy	iris2 ka mobile app bhi same encryption standard follow karta hai. App-level security aur network-level security dono active rehte hain.
Payment Consistency	JazzCash, Easypaisa, SadaPay aur Raast—sab platforms par same payment data protection apply hota hai. Kaunsa device use kro, protection same rehta hai.
Account Access Logs	Tum apne account activity dashboard mein dekh sakte ho ke kahaan se login hota hai aur kaun si locations active hain.
Data Portability	Agar iris2 chhod kar jane ka socha ho, to tum apna data export kar sakte ho—CSV ya JSON format mein download kar sakte ho.
Policy Updates	Jab hum privacy policy update karte hain, hum email aur in-app notification dono se inform karte hain. Update se pehle acceptance required hota hai.
Breach Notification	Agar kabhie data breach occur ho (jo unlikely hai lekin precautions hain), hum 72 ghante mein affected users ko notify karte hain.

Aapke account par privacy controls kahan hain

iris2 mein privacy controls visible aur accessible hain. Jab aap account kholo, Privacy Settings link directly dikh jata hai. Aap apne data preferences customize kar sakte...

Privacy Dashboard

Account settings mein dedicated Privacy section hai jahan aap apne personal data, login activity aur connected devices dekh sakte ho.

Device Management

Active sessions dekho, aur agar koi device recognize nahi ho raha to logout kar sakte ho. Multi-device access par tum control mein rehte ho.

Data Download

Apna sab personal data download kar sakte ho—account history, transaction records, aur communication logs. Transparency complete rehti hai.

Withdrawal Verification

Har withdrawal request par identity re-verification hota hai. OTP aur payment method confirmation from JazzCash, Easypaisa, SadaPay ya Raast required hota hai.

Activity Alerts

Login alerts, new device alerts, aur withdrawal alerts automatically bhejte hain. Suspicious activity tum immediately detect kar sakte ho.

Privacy Preferences

Marketing emails, notifications, aur third-party data sharing—sab ko apne preferences se control kar sakte ho. Opt-out hamesha available hai.

Privacy ke barey mein aapke sawaal aur jawaab

Nahi. Payment details directly payment provider ke servers par process hote hain. iris2 sirf transaction reference number aur timestamp store karta hai verification ke liye. Aapka actual account number encrypted tunnel mein transfer hota hai aur iris2 servers par save nahi rehta.

Immediately [email protected] par email karo ya live chat kholo. Hum account lock kar denge, password reset process start karenge, aur aapke recent activity review karenge. Agar unauthorized withdrawal ho gaya ho to hum investigation start karengy aur refund process initiate karenge.

Hum IP address aur approximate location dekhtey hain security ke liye—jisse hum fraud detect kar saken. Exact GPS tracking nahi hota. Supported regions check karte hain takay illegal access na ho. Aap location settings apne device par control kar sakte ho.

Account active hone tak sab data store rehta hai. Account delete karne ke baad, transaction records compliance ke liye 7 saal rakhe jate hain (Pakistani tax laws ke hisaab se), lekin aapka personal information immediately remove ho jata hai.

Bilkul nahi. Hum aapki personal jankari—naam, email, phone—kabhi bhi third parties ko share nahi karte. Analytics purposes ke liye anonymized data use kar sakte hain, lekin aapka identity linked nahi rahta.

Withdrawal time par hum identity verification karte hain—aapka account name JazzCash, Easypaisa, SadaPay ya Raast se match karna padta hai. SMS OTP aur payment method confirmation required hota hai. Ye step fraud prevent karta hai aur aapka payout safe rakta hai.

Account settings mein Deactivate option use karo ya [email protected] par likho. Hum aapka personal data (naam, email, phone) delete kar denge. Transaction records aur audit logs compliance ke liye rakhe jayenge lekin aapke naam se linked nahi rahengy.